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Customer Relations Representative - State Farm Agent Team Member Rome, GA

Customer Relations Representative - State Farm Agent Team Member

Full Time • Rome, GA
Benefits:
  • Life Insurance
  • Competitive salary
  • Flexible schedule
  • Paid time off
  • Training & development
  • Bonus based on performance
  • Opportunity for advancement
ROLE DESCRIPTION:
As a Customer Relations Representative with Derek Fiske State Farm you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  •  Provide prompt, accurate, and friendly customer service through tasks including responding to inquiries, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification.
  • Field inbound calls and establish customer relationships and follow up with customers as needed.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business and assisting with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
  • Property and Casualty License required prior to start date. Life and Health License obtained within one month.
Compensation: $30,000.00 - $50,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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